29 Aug 2025
Scholfield - Bulk Receiving and Customer Service Training
14 May 2025, Wednesday - Scholfield Sdn Bhd conducted a Bulk Receiving and Customer Service Training & Refresher session for staff from 16 Caltex stations in the Northern Region. Held at Rosdani Sdn Bhd (Caltex Taman Cempaka, Ipoh), the session ran from 10:00 AM to 2:00 PM and focused on operational and customer service excellence.
The training aimed to enhance:
- Safe and standardized fuel receiving procedures
- Consistent service quality across stations
- Staff confidence in handling customer interactions
- Awareness of Chevron Malaysia’s compliance expectations
Participants engaged in both theory and hands-on demonstrations, reinforcing knowledge through practical experience.
This initiative is part of Scholfield’s ongoing investment in frontline talent, recognizing that well-trained staff are critical to:
- Minimizing operational risk
- Building customer trust
- Supporting long-term brand reputation
By providing regular upskilling opportunities, Scholfield empowers station teams to meet rising service expectations and maintain the high standards expected under the Caltex name.
For Retail Partners, the takeaway is clear: continuous training is not a luxury but a necessity in today’s fast-evolving retail fuel environment.
Scholfield - Bulk Receiving and Customer Service Training
