Recognising Excellence In Customer Service
Issue 15, 2020
Great customer service is one of the main pillars of success in any industry, and businesses strive to do what it takes to keep their customers happy.
Caltex recently concluded the Customer First Mystery Shopper Programme for Period 3, 2020, which aimed to measure the quality of customer service provided by the retail network. Stations received a Customer First (CF) score based on this exercise, which is one of five key metrics for Caltex’s Retail Incentive Programme in 2020.
We are pleased to announce that 137 stations achieved a perfect CF score of 100%. CONGRATULATIONS! You are an inspiration to the rest of the network and have certainly set the benchmark for customer service, which everyone should strive to emulate. Here is the list of stations with this outstanding achievement.
| No | Location Name | State |
|---|---|---|
| 1 | ABN Berkat Sdn Bhd | Perlis |
| 2 | Adri Emas Sdn Bhd | Kelantan |
| 3 | Ample Value Sdn Bhd | Johor |
| 4 | ANZ Star Sdn Bhd | Selangor |
| 5 | Arjand Enterprise | Johor |
| 6 | Arzek Service Station | Melaka |
| 7 | Asmah Ketereh Caltex Oil | Kelantan |
| 8 | Awban Chin Hin Service Station Sdn Bhd | Perak |
| 9 | Azali Resources Sdn Bhd | Selangor |
| 10 | Azza Petro | Johor |
| 11 | Banang Service Station Sdn Bhd | Johor |
| 12 | Batu Empat Service Station | Johor |
| 13 | Bee Guan Service Station | Johor |
| 14 | Berjaya Service Station | Perak |
| 15 | Bersatu Ku Corporation Sdn Bhd | Perlis |
| 16 | BIL Enterprise Sdn Bhd | Pahang |
| 17 | Boon Cheong Trading Sdn Bhd | Perak |
| 18 | Bukit Balah Filling Station Sdn Bhd | Kelantan |
| 19 | Bumi Emas Indah Sdn Bhd | Kelantan |
| 20 | CAA Service Station | Perak |
| 21 | Caltex (Muar) Sdn Bhd | Johor |
| 22 | Caltex Malim Jaya Service Station | Melaka |
| 23 | CF Service Station Sdn Bhd | Perak |
| 24 | Changkat Lada Service Station Sdn Bhd | Perak |
| 25 | Corak Merdu Sdn Bhd | Johor |
| 26 | Dien Pang Sdn Bhd | Perlis |
| 27 | E Mart Solution | Johor |
| 28 | Enau Asia Sdn Bhd | Perak |
| 29 | Eng Soon Service Station | N. Sembilan |
| 30 | Everlasting Service Station | Johor |
| 31 | Forward Petroleum Sdn Bhd | Selangor |
| 32 | Fossron Sdn Bhd | Kuala Lumpur |
| 33 | FS Megah Gemilang Enterprise | Selangor |
| 34 | Gammastar Service | N. Sembilan |
| 35 | Gemudi Sdn Bhd | Perak |
| 36 | Green Nature Concept Sdn Bhd | N. Sembilan |
| 37 | H.A.A Bunga Raya Enterprise | Terengganu |
| 38 | HAA Unggul Enterprise | Terengganu |
| 39 | Halim Trading Sdn Bhd | Kedah |
| 40 | Hang Thye Service Station Sdn Bhd | N. Sembilan |
| 41 | Hedges Calnergy Sdn Bhd | Kuala Lumpur |
| 42 | Hikmat Service Station | Kelantan |
| 43 | Hock Hin | Kedah |
| 44 | Hockco Services Station | Perak |
| 45 | Hong Brothers Service Station | Melaka |
| 46 | Hoon Kheng Service Station Sdn Bhd | Perak |
| 47 | HT Hiap Thye Sdn Bhd | Johor |
| 48 | Idris Hj Adam (Perlis) Sdn Bhd | Perlis |
| 49 | Ismail Petrol Station | Johor |
| 50 | Jerai Anggun Enterprise Sdn Bhd | Kedah |
| 51 | Jin Kee Bros Sdn Bhd (Service Station Tangkak) | Johor |
| 52 | Jinmax Realty Sdn Bhd | Perak |
| 53 | JS Service Station | Johor |
| 54 | Kasturia Sdn Bhd | Kedah |
| 55 | Kee Fatt Service Station Sdn Bhd | Johor |
| 56 | Kelipan Mekar Petroleum Services Sdn Bhd | Perak |
| 57 | Khoo Boon Chon | Perak |
| 58 | Kian Lee & Sons Sdn Bhd | N. Sembilan |
| 59 | Kota Setar Land Sdn Bhd | Kedah |
| 60 | Kuang Service Station Sdn Bhd | Selangor |
| 61 | Kwan Yik Service Station | N. Sembilan |
| 62 | Laloh Service Station | Kelantan |
| 63 | Lau Seak Sdn Bhd | Johor |
| 64 | Lean Huat & Co (S/S) | Pulau Pinang |
| 65 | Lestari Kasturi Sdn Bhd | N. Sembilan |
| 66 | Makisa Murni Enterprise | Kedah |
| 67 | Manek Urai Petrol Station | Kelantan |
| 68 | Mankon Manik Enterprise | Perak |
| 69 | Mayang Mass Trading | Perak |
| 70 | Megafuel Sdn Bhd | Perak |
| 71 | Meranti Service Station Sdn Bhd | Johor |
| 72 | Merbok Indah Sdn Bhd | Kedah |
| 73 | MGM Marketing (M) Sdn Bhd | Pulau Pinang |
| 74 | Million Station Sdn Bhd | Pulau Pinang |
| 75 | Mutiara Service Station Sdn Bhd | Kelantan |
| 76 | Muza Star Service Station | Johor |
| 77 | Nikmat Jitu Sdn Bhd | Pahang |
| 78 | Nur WM Maju Supply & Services | Pahang |
| 79 | On Hing Fuel Station (Siputeh) Sdn Bhd | Perak |
| 80 | On Hing Fuel Station Sdn Bhd | Perak |
| 81 | Othomats (M) Holdings Sdn Bhd - Panji | Kelantan |
| 82 | Othomats Holding (M) Sdn Bhd | Kelantan |
| 83 | Othomats Petrol Servis Station | Kelantan |
| 84 | Pagoh Syabas Sdn Bhd | Johor |
| 85 | Parit Service Station Sdn Bhd | Perak |
| 86 | PBJ Trading | N. Sembilan |
| 87 | Pembangunan S.K. Meru Sdn Bhd | Perak |
| 88 | Perniagaan Maju | Perlis |
| 89 | Petrobena Ventures | Pulau Pinang |
| 90 | Pusat Servis Caltex | Pahang |
| 91 | Rahang Petroleum Sdn Bhd | N. Sembilan |
| 92 | Rahmat Aktif Trading | Johor |
| 93 | Rainbow Service Station | Kelantan |
| 94 | Region Anchor Sdn Bhd | Perak |
| 95 | Remen Trading (B.S) Sdn Bhd | Pulau Pinang |
| 96 | Remlee Bin Chik | Kedah |
| 97 | Ria Azimat Sdn Bhd | Johor |
| 98 | Ristiqa PD Service | N. Sembilan |
| 99 | Rosdani Sdn Bhd | Perak |
| 100 | SA Service Station | Terengganu |
| 101 | See Lea Cheong (S/S) | Melaka |
| 102 | Segmen Juta Sdn Bhd | Selangor |
| 103 | Semangat Jadi Service Station | Johor |
| 104 | Serom Seni Sdn Bhd | Johor |
| 105 | SH Lee Enterprise | Selangor |
| 106 | Shoda Niaga Sdn Bhd | Kedah |
| 107 | Sin Chuan Huat | Selangor |
| 108 | South Lake Enterprise (USJ) | Selangor |
| 109 | Sri Bakti Gemilang Sdn Bhd | Selangor |
| 110 | Sri Damansara Services Station | Selangor |
| 111 | Sri Rimbunan G.G.M Sdn Bhd | Kelantan |
| 112 | Stesen Minyak Sinar Cemerlang | Johor |
| 113 | Stesen Minyak Weng Hing Sdn Bhd | Perak |
| 114 | Stesen Servis Jasa Anugerah | Johor |
| 115 | Stesen Servis Jasa Jaya | Johor |
| 116 | Stesyen Minyak Mergong Utama | Kedah |
| 117 | Stesyen Minyak Musim Sdn Bhd | Kuala Lumpur |
| 118 | Sumber Tenang Sdn Bhd | Johor |
| 119 | Sun Hup Petroleum (Elite) Sdn Bhd | Selangor |
| 120 | Sungai Salleh Gasoline | Kedah |
| 121 | Swee Hup Sdn Bhd | Selangor |
| 122 | Syarikat Anda (S/S) | Pulau Pinang |
| 123 | Syarikat Harez Service Station | Terengganu |
| 124 | Syarikat Perniagaan Bersama | Kelantan |
| 125 | Syarikat Swee Lee Trading Sdn Bhd | Pahang |
| 126 | Syarikat Usahawan Palong | N. Sembilan |
| 127 | Tapis Star | Pahang |
| 128 | Teluk Air Tawar Service Station | Pulau Pinang |
| 129 | Teoh Chin Hin Sdn Bhd | Kedah |
| 130 | Tuwo Enterprise Service Station | Johor |
| 131 | TW Petroleum Sdn Bhd | Johor |
| 132 | Usaha Maju Service Station | Kelantan |
| 133 | Usaha Mamor Bersatu Sdn Bhd | Kedah |
| 134 | Wan Hong Service Station Sdn Bhd | Kedah |
| 135 | Westgold Dynasty Sdn Bhd | Johor |
| 136 | WKC Service Station | Johor |
| 137 | Yih Langat Sdn Bhd | Pulau Pinang |
Also, congratulations to the stations that met the minimum CF score of 92% and thank you for your diligence in maintaining this excellent standard of service for the Caltex network. The following is a list of all 155 stations in this category.
| No | Location Name | State |
|---|---|---|
| 1 | A&A Setiakawan | Johor |
| 2 | AA&T Business Resources Sdn Bhd | Kedah |
| 3 | AG Service Station Sdn Bhd | Melaka |
| 4 | Alfapen Sdn Bhd | Selangor |
| 5 | Allied Majestic Icon Sdn Bhd | Johor |
| 6 | Allstar Networks Sdn Bhd | Perak |
| 7 | Ambang Muda Sdn Bhd | Selangor |
| 8 | Auto Integrasi Sdn Bhd | Kedah |
| 9 | Autotos Trading Sdn Bhd | Pulau Pinang |
| 10 | Ayer Tawar Service Station Sdn Bhd | Perak |
| 11 | Bandar Baru Tanah Merah Sdn Bhd | Kedah |
| 12 | BF Petro | Johor |
| 13 | Bintang Ceria Trading | Perak |
| 14 | Che Yam & Family (M) Sdn Bhd | Kelantan |
| 15 | Chip Nguan Chan Enterprise Sdn Bhd | Selangor |
| 16 | Chop Tian Aik (K/P) | Perak |
| 17 | Chuan Seng | Kedah |
| 18 | Classic Energy Sdn Bhd | Selangor |
| 19 | Denai Petroleum Sdn Bhd | Selangor |
| 20 | Dina Ceria Enterprise | Terengganu |
| 21 | Dwi Murni Sdn Bhd | Perak |
| 22 | Eden Fountain Sdn Bhd | Perak |
| 23 | Estewell Sdn Bhd | Pulau Pinang |
| 24 | Gandingan Istimewa Sdn Bhd | Kedah |
| 25 | Gemerlapan Damai Enterprise | Kedah |
| 26 | G-Energy Trading Sdn Bhd | Johor |
| 27 | Guan Chong Industries Sdn Bhd | Johor |
| 28 | Guar Lobak Gasoline | Kedah |
| 29 | Haisma Enterprise | Pulau Pinang |
| 30 | Hartamas Muhibbah Sdn Bhd | Pahang |
| 31 | Haza Sinar Enterprise | Kedah |
| 32 | Hikmah Jutawan Sdn Bhd | Pahang |
| 33 | Hikmat Cempaka Service Station | Selangor |
| 34 | Himpunan Jitu Sdn Bhd | Selangor |
| 35 | HJM Mawar Enterprise | Kedah |
| 36 | Hong Aik Service Station Sdn Bhd | Pulau Pinang |
| 37 | Hong Yun Station Sdn Bhd | Johor |
| 38 | Hou Wah Company Filling Station | Pulau Pinang |
| 39 | Hoy Thong Sdn Bhd | Kedah |
| 40 | Impian Bin'J Sdn Bhd | Pulau Pinang |
| 41 | Inamira Resources Sdn Bhd | Selangor |
| 42 | Innovat Sdn Bhd | Johor |
| 43 | Ironside Enterprise Sdn Bhd | Perak |
| 44 | Jaya Bakti Service Station | Terengganu |
| 45 | Jaya Goldz Star Enterprise | Johor |
| 46 | Jiran Ikhlas Sdn Bhd | Pulau Pinang |
| 47 | Juaramas Sakti Sdn Bhd | Perak |
| 48 | K.T. Seng Sdn Bhd | Kedah |
| 49 | Kia Huat Service Station | Kedah |
| 50 | Koperasi Pegawai-Pegawai Kerajaan Negeri Kedah Berhad | Kedah |
| 51 | Kristal Mewah Enterprise | Terengganu |
| 52 | Legenda Heights Petrol Station Sdn Bhd | Kedah |
| 53 | Leng Huat Service Station Sdn Bhd | Johor |
| 54 | Lenggong Service Station Sdn Bhd | Perak |
| 55 | Liannex Corporation Sdn Bhd - Pasir Gudang | Johor |
| 56 | Liannex Corporation Sdn Bhd -Tmn Daya | Johor |
| 57 | Mafaz Service Station | Terengganu |
| 58 | Mahdevi's Filling Station | Perak |
| 59 | Mapati Enterprise | Pulau Pinang |
| 60 | Mason Enterprise Sdn Bhd | Kedah |
| 61 | Mosat Management Services Sdn Bhd | Selangor |
| 62 | MRN Maju Trading | Kelantan |
| 63 | Muliajaya Bukit Gantang Service Station | Perak |
| 64 | Muliajaya Service Station | Pulau Pinang |
| 65 | Mutual Boundary Sdn Bhd | Perak |
| 66 | Nagahua Corporation Sdn Bhd | Pahang |
| 67 | New Public Service Station Sdn Bhd | Perak |
| 68 | NHH Insan Service Station Sdn Bhd | Kedah |
| 69 | Northern Four (M) Sdn Bhd | Kedah |
| 70 | NYC Service Station | Pulau Pinang |
| 71 | Paramount Service Station Sdn Bhd | Selangor |
| 72 | Pasir Mas Holdings Sdn Bhd | Selangor |
| 73 | Pavalayee Sdn Bhd | Johor |
| 74 | PB Pertama Sdn Bhd | Perlis |
| 75 | Pen Cempaka Sdn Bhd | Kedah |
| 76 | Pen Sutera Services Sdn Bhd | Pulau Pinang |
| 77 | Pentastar Corporation Sdn Bhd | Johor |
| 78 | Perniagaan Nikmat Damai | Kedah |
| 79 | Pertubuhan Peladang Kawasan Merapoh | Pahang |
| 80 | Pimpinan Setiamas Sdn Bhd | Selangor |
| 81 | PK Al-Falah Trade Sdn Bhd | Kelantan |
| 82 | Poh Seng Service Station Sdn Bhd | Pulau Pinang |
| 83 | Pondok Chegar Enterprise | Kedah |
| 84 | Popular Niches Sdn Bhd (Feri) | Pahang |
| 85 | Popular Niches Sdn Bhd (Jengka) | Pahang |
| 86 | PPP Utama Enterprise | Kedah |
| 87 | Prai Service Station Sdn Bhd | Pulau Pinang |
| 88 | Premium Shares Sdn Bhd | Pahang |
| 89 | Pulizan Bin Awing | Terengganu |
| 90 | Puncak Ultra Sdn Bhd | Johor |
| 91 | R A Services (Bukit Katil) Sdn Bhd | Melaka |
| 92 | RA Utara Guar Cempedak Sdn Bhd | Kedah |
| 93 | RB Pelangi Tech | Johor |
| 94 | Renyi Trading Sdn Bhd | Kedah |
| 95 | Rian Ventures Sdn Bhd | Terengganu |
| 96 | Rosmah Mini Station | Selangor |
| 97 | Sandung Emas (M) Sdn Bhd | Johor |
| 98 | Seah Jin Kee (Air Hitam) Sdn Bhd | Johor |
| 99 | Seah Jin Kee (Mersing) Sdn Bhd | Johor |
| 100 | Seri Ahaza Group (M) Sdn Bhd | Kelantan |
| 101 | Seri Ampang Petro Sdn Bhd | Selangor |
| 102 | Seri Mutiara Service Station | Selangor |
| 103 | Seri Pauh Service Station Sdn Bhd | Pulau Pinang |
| 104 | Setesen Servis Mercutanda | Terengganu |
| 105 | Siwa Brothers Sdn Bhd | Johor |
| 106 | SK Setia Enterprise | Selangor |
| 107 | SK Setia Maju Trading | Selangor |
| 108 | Soren Service Station Sdn Bhd | Pulau Pinang |
| 109 | SP Bahagia Sdn Bhd | Kedah |
| 110 | Sri Astana Petroleum Sdn Bhd | Kelantan |
| 111 | Sri Melor Mutiara Trading | Kelantan |
| 112 | Stellent Service Station Sdn Bhd | Perak |
| 113 | Stesen Limau Terengganu (S/S) | Terengganu |
| 114 | Stesen Minyak Ajil Sdn Bhd | Terengganu |
| 115 | Stesen Minyak Bera | Pahang |
| 116 | Stesen Minyak Bintang Cheng Sdn Bhd | Melaka |
| 117 | Stesen Minyak Huaphing Sdn Bhd | Perak |
| 118 | Stesen Minyak Kim Yew | Pahang |
| 119 | Stesen Minyak Mayang Permai | Pulau Pinang |
| 120 | Stesen Minyak S.K. Sdn Bhd | Pahang |
| 121 | Stesen Minyak Taqwa | Johor |
| 122 | Stesen Minyak Tawakal | Johor |
| 123 | Stesen Servis E&C Sdn Bhd | Kuala Lumpur |
| 124 | Stesyen Minyak Hujung Padang | Perak |
| 125 | Stesyen Minyak Sinar Jaya | Johor |
| 126 | Stesyen Minyak Usaha Majumewah | Perak |
| 127 | Superstar Station Sdn Bhd | Perak |
| 128 | Suria Sungguh Sdn Bhd | Perak |
| 129 | Surplus Paragon Sdn Bhd | Perak |
| 130 | Swee Hong Service Station | Perak |
| 131 | Syarikat Wan Awang Nik Sdn Bhd | Terengganu |
| 132 | Syarikat Yamin | Kedah |
| 133 | Syntec Plus (M) Sdn Bhd | Kelantan |
| 134 | Syntec Trading | Kelantan |
| 135 | SZW Enterprise | Kedah |
| 136 | Tai Kong Marketing Sdn Bhd | Pahang |
| 137 | Tay Brothers & Co | Melaka |
| 138 | Teik Sang Service Station Sdn Bhd | Pulau Pinang |
| 139 | Teratai Syabas Sdn Bhd | Johor |
| 140 | Teratunas Sdn Bhd | Kedah |
| 141 | Triumph San Ventures Sdn Bhd | Kedah |
| 142 | TTK Haulage Sdn Bhd | Johor |
| 143 | UMH Venture Sdn Bhd | Perak |
| 144 | Ummu Ali Enterprise | Kedah |
| 145 | Uniqtacs Sdn Bhd | Johor |
| 146 | Usaha Jaya Kawanan Enterprise | Kedah |
| 147 | Vanity Way Sdn Bhd | Selangor |
| 148 | Viva Jutamas Sdn Bhd | Johor |
| 149 | VW Johor Sdn Bhd | Johor |
| 150 | Wajar Cerah Sdn Bhd | Johor |
| 151 | Wan Der Horse Sdn Bhd | Johor |
| 152 | Wibawa Kukuh Sdn Bhd | Selangor |
| 153 | Yong Peng Transport Service Station | Johor |
| 154 | Yun Sinar Bahagia Enterprise | Perlis |
| 155 | Zakaria Bin Murad | Kedah |
Chevron Malaysia Limited congratulates these stations for their commitment and hard work in delivering consistent customer service excellence to the customers.
The CF score for Period 4, 2020 will be counted as part of the total score for the incentive programme, where hitting the target will comprise 8% of the overall score. Let’s all strive to deliver the best service to our customers and be in the running for the incentive in Period 4!
