News

A Personal Note From The Country Chairman
We are operating in unprecedented times with the economic, social and political impact of Covid-19 globally. Closer to home, in Malaysia, we are experiencing a surge in case numbers that have exacerbated the challenging business environment that we are operating in...
The Road Ahead For Fuel And Convenience Stores
The c-store industry has adapted to many disruptive changes in the last few years, ranging from creating new experiential stores for customers and most recently, the COVID-19 pandemic. As with any retail sector, c-stores need to adapt to consumers’ evolving needs and prioritize their strategies to appeal to these new preferences...
All Good Things End With Caltex
William Edwards Deming an American engineer, statistician, professor, author, lecturer, and management consultant once said, "Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them". That statement rings true in our industry especially when customers fuel at least once or twice a week and we aspire to retain them...
Recognising Excellence In Customer Service
Caltex recently concluded the Customer First Mystery Shopper Programme for Period 3, 2020, which aimed to measure the quality of customer service provided by the retail network. Stations received a Customer First (CF) score based on this exercise, which is one of five key metrics for Caltex’s Retail Incentive Programme in 2020...
Welcoming Our New Retail Manager - Malaysia, Richard Tang
The completion of the recent organizational changes has seen a familiar face taking on the leadership role for Chevron Malaysia’s Retail team. We welcome Richard Tang as the new Retail Manager who is the #1 guy for the Retail market in Malaysia and reports directly to Jay Gomez, Country Chairman of Chevron Malaysia Limited...
Caltex Ohayo Promotion Ends With Winners Walking Away With Amazing Prizes
The nationwide Caltex Ohayo promotion that began in March came to a successful end in July 2020 after receiving great support from both Caltex retail partners and customers alike, especially towards the second half of the campaign period...
Caltex Havoline 4T Now Even Better With New Formula
What can be better for motorcycle engines than Caltex’s Havoline 4T Motorcycle Engine Oils? The answer to that is the new and improved Havoline formula, which has recently hit the shelves...
Chevron Lends A Helping Hand To More Than 1,000 Underprivileged Families
Since the COVID-19 outbreak in the country, which has resulted in the implementation of various movement control order (MCO) phases from March 2020 till now, many Malaysians have been left struggling to make ends meet. With the restrictions placed on economic sectors, many businesses nationwide have downsized, leading to pay cuts and loss of jobs. While it is no doubt a challenging period for all of us, the B40 community are among those most affected by the current situation...
Thanking Our Caltex Retail Partners And Their Frontliners
Making a difference in the community that we live and work in is something that is part of the Caltex DNA. 2020 is a year that has been extremely challenging for many, including our Caltex Branded Marketers, Retail Partners and their respective teams...